I have been in petsecure for my dog since she was 8 weeks old. She is now 10 years and one month. I have paid my premiums, made only a few claims for accident and injury, and even paid more when they increased my premium at the leisure during inflation post covid. She’s had two illnesses this year - one that the vets did a scope of her lungs, and some back pain that chiro fixed. This past weekend she got a severe case of gastroenteritis. 2 hours before I received notice of a them getting the most recent claim, I received an email telling me that due to increased use of her insurance in a short period of time, they’ve decided to reduce her coverage to 60%. Two hours later, they received my most recent $1K claim. I’ve paid $50-80 a month for 10 years and now that she actually needs to use her insurance, they’ve decided to randomly reduce my coverage. This is not reliable, trustworthy, respectable or fair execution of an insurance policy. To make matters more insulting, I have been recommending them for 10 years to other because her injuries were covered (eg, she got quilled once, cut her foot once). What a shameful company. My other dog was on trupanion for 11 years and they were AMAZING right up to his death. I wanted to compare plans so tried petsecure for this fog (she’s two years younger than the other). AVOID PETSECURE. They are not trustworthy. Check out trupanion instead.
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Offers pet health insurance in Canada.