PetVM (aka Bandana RX) took my order by phone and instructed me to mail an original prescription by USPS. I followed instructions completely and hand wrote my return address. Now, three weeks later, they deny receiving the prescription and refuse to look for it at their facility. I have not received the letter as returned mail. Customer service is rude and told me it was my fault for not sending it by registered mail. Bandana never suggested that additional tracking was necessary to compensate for their lack of order management. Do not use this company.
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