I received a message from a company in November stating that after purchasing 8 bags of premium dog food for nearly 500 euros, my next purchase would include a free bag. When I visited the store in the local complex to buy my next bag and showed the message to an employee, she insisted on confirming with the head office to verify its authenticity. It felt as though I was being treated like a scammer. She struggled to reach her own head office, and I decided to return later. She recorded my details and promised to follow up, but I never heard back. I have since bought 3 more bags, totaling 11, yet I still haven’t received the promised free bag. I've returned to the store twice for updates, only to be met with indifference and a lack of concern for my inquiry. Ironically, there's a large sign outside advertising a 'buy nine, get a free bag' promotion. I would recommend avoiding this shop, though the floor staff were quite helpful. The issue seems to stem from indifferent management who appear uninterested in customer satisfaction.
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Petworld.ie is Ireland's largest one-stop pet shop. The Petworld staff have exceptional knowledge of pet supplies, pet-care. Our online pet shop stocks 1000’s of pet supplies for all types of animals including, dogs, cats, reptiles, fish, birds and more. We stock a huge range of dog food, cat food, pet care and grooming products at great prices. Order online and we will do the rest! We care about your pets!See more
