Ordered tankless water heater. Had to call them to release order-no big deal. Shipped the unit out and it ended up in the Fedex-fool vortex of failed deliveries. Waited half day 12/5 as signature was required for delivery, all day 12/7, all day 12/9 and it's now 12/10 and SUPPOSED to be out for delivery today but package seems to be bouncing between south Denver metro area and Henderson, north of Denver at their hub. They destroyed the label on 12/5 supposedly(may be just an excuse for not delivering) and it took 4 days to get a new label on the box. Was no where near Denver when it was supposed to be del'd on 12/5. Pex Universe picks the incompetent shipper and they literally don't care where it is once it leaves the warehouse. After reading other negative reviews about their 'queen bee' manager that loves to be snarky, I'm sure I won't get any help from them, despite numerous emails. Have ordered from Supply House dozens of times with no issues and amazing shipping speeds(they don't use Fedex). Clown Universe was a couple hundred cheaper and it's clearly due to NOT having anybody to provide customer service.
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