Ordered several items. Immediately complied with their discourteous demands for copies of my drivers license and credit card ("The order that you placed with us is currently on hold"). They do not bother to reply with an acceptance of the item so I called to confirm. A week later no word and so I called again. They state the item will be ready for shipment in a few days. "Usually ships: within 1 business day" is what the item stated upon purchase. Next they state that they will not deliver it to a residential address. It's just a 115 lb water tank in a box and a 15 lb pump in another box. I state that I have a loader with forks but they tell me they still will not deliver (no mention of willing to do so for an an extra fee, which I later find out was possible). A week later they refund the money but kept 3% ($36.82). Called them as they state that this is their policy....nowhere on their website does it state this nor did they inform me when I call previously. Overall, very deceptive and very poor customer service.
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