Orders shipped late, had missing parts and the refund/replacement process was a nightmare. I ordered almost $150 of plumbing items. A couple dozen ($50) were missing from the package. Customer service does not respond to email so I had to call. They blamed FedEx and told me I could not receive a refund until the claim they filed with FedEx was processed, which could take several days to weeks. I asked them to reship the items. They said they'd process that right away and it would ship soon. Several days passed and no shipment. I had to call repeatedly to check in on when the items would ship and kept getting changing estimates. The customer service is in the same facility as the warehouse so shipments shouldn't take days and customers shouldn't have to repeatedly call to check in on them. Not to mention my original shipment arrived a couple days after the estimate, so take their "speedy delivery" estimates with a grain of salt. I shouldn't be surprised, if you do the research and read reviews for this company on all sites, they all say the same thing: Shipments will arrive with missing or broken parts and the refund process is a nightmare, mostly due to poorly thought-out policy.
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