Appalling company.I had a gas leak from my boiler last week, once Cadent had capped off the gas supply (which they did within an hour of reporting it), an engineer from Phoenix arrived to check the boiler (several hours later). He was a surly & unpleasant man, who told me the leak was miniscule but because I had reported it they were duty bound to carry out work. It was like he was blaming me for reporting such a tiny leak and I was putting him out. He then told me I'd receive a call the next day to complete the work. Nobody called. On Thursday I reported this to Newark & Sherwood Council and they sent a message to Phoenix for them to call me urgently. It's now Monday and still nobody has called me, I'm still without gas after a week.Yesterday after very heavy rain, water got into my boiler, resulting in a torrent of water coming out the bottom of the boiler. Being the weekend I called the out of hours team at the council, they told me a Phoenix engineer would be with me within 24 hours. Well over 24 hours later, nobody from Phoenix has bothered to turn up. This is disgraceful.I don't know if heating engineers have a legal obligation to attend emergency calls, but if they have, then this bunch of cowboys have broken the law.Update 28/05/24I phoned the council this morning, they called Phoenix who told them I wouldn't have an appointment for another week. The council persuaded them to visit me in the morning, however tonight after a light shower, I once again have water cascading from my boiler.If Phoenix had done their job and attended yesterday as instructed then this second flood might not have happened.Cowboys.
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Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
