I am a tenant with Homesplus, initial visit Thursday 9th May. Boiler needs a pressure relief valve, I have now been without heating or hot water for 7 days!. Homesplus have asked them to contact me, they haven't, I have emailed the management team with 100 years experience, no response. Friday 17th May still no responses.So latest update, Homesplus have again asked Phoenix to contact me directly but haven't. If they don't attend today I will have been without heating or hot water for 12 days, as they won't be out till Monday if I'm lucky !!! ShockingI had already tried to email Kirsty, the email bounced back.So its now 12pm on the 20th May.No phone call as promisedNo update as promisedI received an email from the MD on Friday after ignoring my previous email assuring me he has spoken to the team. So if your team dont respond to you, culturally you've got problems.Now before you comment I have not emailed Kirsty, I submitted my details to you via Trustpilot as requested, so as with other negative feedback you attempt to blame the customerSo I've upgraded the stars, because after a bad start, the engineer that visited was outstanding, solved the initial problem but found another, promised to come back 2 days later and did. All business' are only as good as its people and this engineer is a credit to your business. He was informative, helpful and polite, give him a bonus.
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Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
