Gas Service and Repair Engineer - Stoke-on-Trent, StaffordshireThis is the first time I’ve ever felt inclined to write a review regarding my time working for a business due to my terrible experience working for Phoenix gas services based in Stoke-On-Trent. Engineers like myself are promised training to further their skill set that never comes to fruition . You are always told that the following month is the magic month where all the promises will come true but they never do . You are expected to work on call all night into the early hours, and are not allowed paid recovery time. Phoenix will want you to complete work at any cost even if this results in potential driving accidents due to exhaustion from being out until the early hours. This company have a huge turnover of staff on the engineering team and it’s very easy to see why. Phoenix is a family business who don’t care about their employees. Jobs are an unorganised mess you are expected to go into the office and chase parts from various members of office staff. You will often turn up at angry customers houses with the wrong parts due to their incompetence, and you’re expected to deal with the tenants complaints yourself. If engineers make mistakes you will be thrown under the bus by the company without a second thought. I’ve seen it on a daily basis. The service and repair department are inept and not capable of organising a children’s party never mind the dangerous matter of highly important Gas works in people’s homes. Locally in Stoke-On-Trent the company has a terrible reputation amongst creditable trades people, and people always had the same reaction when you told them you worked for Phoenix. Do not make the mistake of believing Phoenix's lies. They will promise you the world in the Interview and won’t deliver. You will want to leave within the first 6 months of employment. Also you will be told in the interview you will have a set patch, however you will be working all across the Uk so 5-6 hours of driving a day is not uncommon. Please believe this review and don’t make the mistake of joining this firm.
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Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
