Leasehold property run by East Midlands Housing (Emh) and bought by my parents in the year 2000. I have inherited it. I am gradually sorting through everything to clear it out. I have piled up bags and boxes of things ready for recycling, charity shop, etc.Emh insisted on replacing the entire boiler system and removing the water tank and immersion tank. Surveyor said that a heater would be supplied. (I have had hypothermia earlier this year and am at risk.) The surveyor told me what to move out of the way ready for the engineer: this I did.On the day the engineer said he should have been on leave. He did not bring the heater I had been promised. He said something about he would have had to drive fifty miles to get it. He did not protect the carpets nor wear overshoes. I made a coffee for him. He played loud music without asking if it was OK.I soon discovered he had moved a lot of my parents' things WITHOUT ASKING.Phoenix Gas Head Office unhelpful and fobbed me off.Engineer left by 10am without doing any work and without telling me, and has left the floors in the kitchen and the hall disgustingly filthy. I presume the dirt came off his many toolboxes, his steps and his shoes. He only moved one item back, and then only to the approximate position it had been in. Everything else he has left where he put it. He even dumped the heavy vacuum cleaner on top of other things, not knowing what was in the bags and boxes. I cannot now access some of the kitchen cupboards, and cannot get to the chest of drawers where my parents' ashes are.Just put the kettle on to make a cup of tea for a friend and myself. Discovered the engineer had spilt his coffee over the work surface and the freezer.Just used the bathroom. The other engineer who brought the new boiler used the toilet and did not flush it.19:05pm. Just discovered the engineer had unlocked the back door. This means when I went out this afternoon the house was not secure. I also discovered he had taken things out of one of the kitchen cupboards and not put them back.22 March 2024.Wanted to use my father's printer/copier. Could not get to it as I discovered more of my parent's belongings had been moved blocking access. Later in the day a friend and I discovered he had opened the exterior cupboard where the gas meter is located and had not shut and locked it afterwards.Update 25.03.24. Response to their reply.There are no newspapers in the house as I do not read them, and my father stopped reading them about 5 years ago when he could no longer see well enough. It is noted that their reply fails to admit that no work was done. A friend who is helping me sort out my parents' belongings confirmed that the review was accurate as she could see that many items had been moved. She is the same friend who was with me when we found the gas meter cupboard open and unlocked.
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Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
