If I could give this company a minus 100 I would. Awful service, 3 times they didn't turn up and left us in a house with young children with no hot water or heating for 24 hours (which reading some of the other reviews, I realise is nothing in comparison). The first engineer that came out didn't want to listen to what we had to say, was very eager to leave and tried to fob it off as a plumbing issue despite us trying to explain the leaks were only happening when the heating was on or hot tap was running.. he didnt want to wait a couple of mins for the heating to kick in properly to see the leak and just said "call a plumber". Plumber came the next day and confirmed it was the boiler after a quick investigation. Then the 24 hour wait of being told "somebody was on the way". The 2nd guy that came out seemed to want to leave straight away too but did sort the problem after I felt like I had to insist he just waited to see the leak. I wonder if maybe they looked after their staff a bit better they might have more positive reviews because both enginers just seemed really fed up and stressed. Overall Appalling service. So glad they've lost the contract with our HA so I won't have to deal with them again.
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Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
