This company are a nightmare to deal with. They fail to communicate with you in a timely fashion, don’t turn up for appointments, don’t let you know they are there by ringing the doorbell when you are in - I was in all day on a Sunday (the day after they claim they called, which they didn’t ) Then they sent me a letter informing me of an appointment they arranged unilaterally that only arrived on the day of the appointment, which I only received after I returned from work! They then did the same trick again and have now told my landlord I have refused entry 3 times when I have done nothing of the sort ! Now my landlord is accusing me of breaching my tenancy, when in reality Phoenix Gas Services have made it impossible for me to comply and have quite frankly lied to my landlord. If you have any choice in the matter, please do not deal with this company. There must be much better, more reliable and trustworthy companies out there who will just turn up when they say they will and won’t make your life a misery for no reason. The stress of this has been awful. The worst thing is I am a disabled person doing their best to go to work and I don't need the stress this company has caused me. Avoid at all costs!
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Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
