If you want your boiler installed efficiently and hassle-free then do NOT use this company!The engineer was rushing to get the job done quickly.I felt it was all about the money and not about quality workmanship. He even spoke about competing with a colleague in regards to this. The gas engineer caused a major gas leak due to not using the correct protective equipment. Cadent said it was a schoolboy error. We were also told the boiler could not be moved into the loft and had to stay in the same place which was incorrect. The radiators did not heat through so another gas engineer had to return at a later date to install the correct pipework.When we rung to complain about the above, there was no apology and felt utterly patronised.
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Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
