Truly awful companyIven been waiting since September for a small part to installed on my heat pump. I think waiting 6 months is much too long. No updates for Phoenix and no idea if this will ever get resolved. The tell me that its on order!!!! Is it coming from Mars!! If you want a company that provides dreadful to none customer service use PhoenixUpdated 2/2/2023The reply below is not true. Ive had no contact from the company or the manager whatsoever. this is now 2 1/2 years since the initial installation, which is unacceptable under any circumstances. I recently had an inspection from E.ON. Their plumber went to the local DIY supplies shop, bought the part and fitted it to the bottom of the unit. Something Phoenix were unable to do in two and a half years!
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Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
