If I could rate lower, I would. This company is unbelievable and completely unprofessional. They withhold your money against their own terms and conditions. I've been forced under their policies since 1991, and now that they owe me, they seem to vanish. I have been waiting over two months for my money. Your complaints team has pursued this, and I now want the emails of your customer service directors and compliance team. This will be escalated to regulatory bodies and shared on social media. Just give me my money!
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Phoenix Life is part of Phoenix Group, the UK’s largest long-term savings and retirement business. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond.
Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Our focus is entirely on ensuring the right outcome for you, putting your financial wellbeing and security at the heart of everything we do.See more