I was assured I would be notified six months before my pension was due, but that never happened. I called and received eight different numbers, yet they still couldn't locate my plan number or NINO. I was promised a callback, but it never came. After complaining, I got no response. I've completely lost faith in this dreadful company and will approach the financial ombudsman and consider legal action. I’m not alone in this—this is the worst company I've ever dealt with.
Claim your business profile now and gain access to all features and respond to customer reviews.
Phoenix Life is part of Phoenix Group, the UK’s largest long-term savings and retirement business. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond.
Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Our focus is entirely on ensuring the right outcome for you, putting your financial wellbeing and security at the heart of everything we do.See more