The CEO should take note of all the negative feedback! This company has absorbed others and fails to provide support. As a customer, I lack access to their website, while others do, forcing me to call for information every time. I continuously receive a pile of paperwork instead of digital communication, despite my requests for emails to support reasonable adjustments. There’s no consideration for the neurodivergent community. Each call results in different answers, and I’ve made so many calls trying to clarify what services I can access. It’s incredibly frustrating!
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Phoenix Life is part of Phoenix Group, the UK’s largest long-term savings and retirement business. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond.
Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Our focus is entirely on ensuring the right outcome for you, putting your financial wellbeing and security at the heart of everything we do.See more