I am currently with a service that is part of this company, and if I could give a negative star, I would! It's a complete shambles. They are delaying my pension transfer to a better company. Different departments don't communicate, and staff can't access the necessary forms. They follow a script and lack flexibility. I’ve lodged a formal complaint and was told I’d hear from a senior manager, but I’m still waiting.
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Phoenix Life is part of Phoenix Group, the UK’s largest long-term savings and retirement business. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond.
Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Our focus is entirely on ensuring the right outcome for you, putting your financial wellbeing and security at the heart of everything we do.See more