I’m having an incredibly tough time getting through to this company. Despite constant calls and speaking to various representatives, I keep receiving the wrong forms. It’s incredibly frustrating and entirely unacceptable. It feels like they are either intentionally delaying the process or are simply incompetent. Just when I think I’ve found someone who understands my issue, another incorrect form arrives. I’m exhausted from repeating myself, and nothing gets resolved. I will definitely be cashing in my pension and hope to never deal with this company again.
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Phoenix Life is part of Phoenix Group, the UK’s largest long-term savings and retirement business. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond.
Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Our focus is entirely on ensuring the right outcome for you, putting your financial wellbeing and security at the heart of everything we do.See more