This company is not worthy of even one star, the experience I have had and continue to have is appalling and I would not recommend this company to anybody. I notified this company of my late mothers passing in January, I sent the requested documents to themselves and did not hear anything off them for months. I chased up a response from them on numerous occasions as to which they told me they would get in contact with me. In May I again phoned them and I was told that they had lost all of my documents that I sent to them which had private information on and I would need to send it all off again. It is now June and I am still no further forward. The communication is non existent and when they do communicate, it is through letters which take a week to get to the address. Why they can’t phone or use email is beyond me. I have phoned them today and I was unable to get through to the customer service team and was told that it would be a 72 hour wait for a phone call back and I will definitely have a response by the end of the week. This is just for a simple enquiry and I’m again waiting around for them to communicate with me over a letter that was sent a week ago and I’ve only just received it. I have made a formal complaint and as a continuing theme, I am still waiting for something to be done. This company does not care about what they’re doing to people. I am grieving the death of my mother and I’m getting the run around from a company which hold my mums pension.
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Phoenix Life is part of Phoenix Group, the UK’s largest long-term savings and retirement business. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond.
Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Our focus is entirely on ensuring the right outcome for you, putting your financial wellbeing and security at the heart of everything we do.See more