If I coukd give this company 0 stars this is what I wiukd give them. Having first contact them the first week in May and asking for a pension release pack which you need to have before they release anything, I am being given the rin around. Being told it takes weeks to come and then requesting it by email because I am blind so obviously have specialist equipment that would read it, was told it will take 13 days for the email to arrive. Phoned again this morning requesting it again, she said a couple of minutes and then nothing sent again. Raises the issue again thus afternoon. Always conflicting information. They obviously have no intention of paying out as it should not be a problem to release a pensiins option pck. Being blind and in a wherlchaur is stressful enough without having to deal with companies who have no empathy and mess you around constantly. Totally unfair and knowing my disability you wiukd think they woukd react a bit more empathetically.
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Phoenix Life is part of Phoenix Group, the UK’s largest long-term savings and retirement business. We aim to provide the right guidance at the right time, giving you confidence on your journey into retirement and beyond.
Over the years, policies from a number of life companies have been brought together into Phoenix Life, so it’s likely your policy would have originally been with a different company.
Our focus is entirely on ensuring the right outcome for you, putting your financial wellbeing and security at the heart of everything we do.See more