phoenixsw.co.uk

4.5
4.5 Based on 41 reviews

Personalised home care in and around Bath & NE Somerset...

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flighteur
Serious Safeguarding Concerns

A friend who trusted this service experienced inappropriate and deeply personal questions from a male carer. He inquired about her intentions to marry someone of a different race, which was completely unprofessional. He even added her on a social media app. After reporting this behavior, she requested no male carers be sent again. However, just days later, the same carer was sent to her home, violating her clearly stated boundaries. It's troubling that no disciplinary action was taken despite the serious nature of the incident.

1
Date of experience: Jun 30, 2025

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