phoenixsw.co.uk

4.5
4.5 Based on 41 reviews

Personalised home care in and around Bath & NE Somerset...

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Clive
Breach of Trust and Confidentiality

The handling of my personal and medical information by this service has been manipulative and distressing, leading to emotional trauma with a lasting impact. The breach of confidentiality has severely affected my trust, not only in this service but in care agencies as a whole. As a result, I am now receiving support from my therapist to cope with the psychological effects. It's frustrating to be asked to read other reviews instead of addressing my experience directly. How can regulators approve such practices while data protection investigations take so long?

1
Date of experience: Jul 25, 2025

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