⚠️Warning: Poor and non-existent customer service.No response, no follow-up, impossible to reach customer service.The carafe works fine, but that's the only positive point.When I placed my first order, the water filter with all the options was delivered as promised. However, when I placed my next order for replacement filters in November 2025, I have still not received anything (end of January 2026).On top of that, I have a problem with a leaking tap, and the after-sales service has provided no support or assistance.The product is acceptable, but the customer service is to be avoided at all costs.
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Phoenix Gravity Water Filters excel at manufacturing world’s no#1 product that efficiently eliminates 99.99%
contaminants. Our superior filtering solution ensures vital minerals for the human body are retained so that you always have access to healthy and fresh water.
