I ordered this water filter as I liked the look . After two days it started to leak then the tap kept dripping I took apart and put back tightening everything it was fine for a couple of hours then started again . I took pictures sent to the company and requested how to return the product I wanted a refund only 5 days old . I didn’t hear anything back to called spoke to Bindra who promised she would get back to me with return details . I received an email from Dahlia who informed me I would have to send back the water filter at my own cost !! This box is heavy it’s going to cost a lot with tracking also could I send a video of it dripping I told her I couldn’t as I had boxed it all back up to return and you can clearly see the water on my work top that shows the unit above water on the legs of the stand all very visible in photos . I told her I do not want a replacement as disappointed with the product and don’t think it would last long . She promised to email me the returns address . Dahlia hasn’t and not heard back .. Be very careful before you buy this product if you receive a faulty water filter you are expected to cover the cost of return I paid £266.05 and don’t think I should have to pay . Very unhappy customer
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Phoenix Gravity Water Filters excel at manufacturing world’s no#1 product that efficiently eliminates 99.99%
contaminants. Our superior filtering solution ensures vital minerals for the human body are retained so that you always have access to healthy and fresh water.
