Ive owned a phoenix gravity water filter for 4 months, time came to make an order for fluoride filtering replacements, firstly the marketing strategy is misleading, essentially they say the more you buy in bulk the cheaper you’ll get it. Across the website is a rolling advertisement banner that says free shipping £99 I ordered the largest package of filter so that I’d get it cheaper because they’re quite pricey. Advertised at £99 for 12 months supply, I purchased that and expected free delivery, the charge taken was £105 (£99 for the product and £6 for shipping) When I questioned it I was told that it is for orders over £99…..,fair enough, I feel it’s misleading but it’s there so can’t blame them, however the response I received was for another complaint for another customer but sent to me, the administrative qualities are poor, even when I received my actual response it’s barely had any response to the actual complaint. The £6 is for a 48hr delivery as it’s clearly important to remove the fluoride from your water as the whole point of having one or a big part so you’d expect that you paid for this service it would arrive within 48 hours or 72 at worst, I still have no delivery despite the charge, the expense of these in the first place is high you’d expect customer delivery to be bang on. That was 15th Sep and it’s now 21st upon leaving this review. Poor service, misleading advertising, no loyalty to customers investing in their products which is crazy considering the high amounts of competition on these products, Doulton should’ve been my go to but hey you live and learn.
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Phoenix Gravity Water Filters excel at manufacturing world’s no#1 product that efficiently eliminates 99.99%
contaminants. Our superior filtering solution ensures vital minerals for the human body are retained so that you always have access to healthy and fresh water.
