Have ordered a 8 litre Phoenix Gravity water filter togheter with a smart carbon and fluoride filter system and a vision tap .The fluoride filters I have received were open and you clearly see that they weren’t new.The vision tap was also not indicating the correct water level .Have sent several email to the customer support team with pictures clearly showing the products issues.I was then receiving feedback from the customer support team that they acknowledged the issue and will send me a replacement for the components.Later they will call me to ask for detailed explanations on the issues I found.Have lost a lot of time via emails and phone calls just to still not have the vision tape replaced and just to have the fluoride filters replaced by another set of filters which where even in a worse condition than the original ones they sent.I would highlight a big concern on the quality of the parts .
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Phoenix Gravity Water Filters excel at manufacturing world’s no#1 product that efficiently eliminates 99.99%
contaminants. Our superior filtering solution ensures vital minerals for the human body are retained so that you always have access to healthy and fresh water.
