Two years and no changes. I recommend you use Grasshopper, Google, or Vonage and save yourself the pain and the money.Three times I have used Phone.com. First time I needed a cheap service for my side business. From day one, there were issues. Simple things always required a call into Tech Service. The setup is complicated. The interface looks like it is from the 90s, the bills are just confusing. The approach to Customer Service was like I was inconveniencing them. I switched to Grasshopper and still use them to this day.I started a new job about a year ago, and they had a Phone.com service. My employer is a larger company, so they get respect and help from the Customer Service department. There were constant issues that never seemed to get resolved, and our office manager finally decided to cancel the contract. Phone.com promised that in 6 months, they are moving to tree switch, and it would solve all the issues we were having. We couldn't wait that long and canceled the service. We moved to Vonage, and everyone in the office is much happier. Last month, I needed phone service for another side business I had started and decided to give Phone.com one last shot in case they had made significant improvements. $9.99 is hard to resist. I signed up, and it is still the crap interface and when I called to cancel, they rep told me the tree switch project was a year behind, and they were not sure of the launch date. I ended up using Google's phone service and will be switching over my Grasshopper account as well. Wait until you have try to cancel with Phone.com. You have to call in as they no longer accept online, mail, email, or chat requests for cancelation. You go through over 20 minutes of "please do leave... if we could offer six free months..." Even then, they still email you almost daily to come back. A sure sign of a company that won't be around much longer is one that won't let you leave easily. Two years of six-month promises and not one improvement. How are you still in business?
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