I bought this phone, paid extra for the 'like new' version for an early christmas present for my daughter and it stopped working within a week or so. I bought it as an early Christmas present because we were going overseas and my 18 year old daughter would desperately need her phone while away. It took over one week for anyone to get back to me from Phonebot, they only got back once I left a negative review! Then asked me to take down the negative review since they had a week later finally responded to our emails. By the time we had the return information sorted it was too late as we were boarding our plane. They said they would honour the return when we got back. Sent the phone back over 3 weeks ago and they are still not responding to my emails, have not sent a replacement and are ignoring us once again. The item supposedly has 12 month warranty but no one even replies to your messages. My daughter has been without a phone now for over 2 months while they sit on over $500 of our money. We had to put in a dispute with the bank to get our money back. Terrible customer service DO NOT BUY FROM THIS BUSINESS. They will give you a dodgy phone and ignore all efforts for a resolve. I will also be reporting them to the Dept of Fair Trading.
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Established in 2012, Phonebot is a market leader in sustainable technology products. We are one of the largest Australian online and offline retailer and wholesaler in our category stocking over 100 product models. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers on marketplaces, on our website and in store. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.
Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of tech heads is based in Melbourne helping customers make sustainable business choices 7 days a week
We are so confident about the quality of our products that we offer a 7 day change of mind returns on all items sold, in addition to the 6 months warranty.
All our inventory is stored and shipped from Melbourne not overseas like other sellers.
The team at Phonebot appreciates your business and expects a positive review to encourage us and others make sustainable everyday decisionsSee more
