I almost never leave negative reviews, but I feel this experience needs to be shared in the interests of the people.I purchased a Samsung Galaxy Watch Ultra from Phonebot (NSW). It’s a premium smartwatch advertised as water resistant and suitable for swimming. Just over a year into owning it, I used the watch for light swimming, with Water Lock enabled, no diving, no impact, and no misuse.Within minutes, the watch shut down and never turned back on.I took the watch through Samsung service assessment and they confirmed water ingress, and also confirmed that the cost to repair exceeds the value of the watch.Despite this, I was told no remedy would be offered because the watch was “out of warranty” and that this watch was apparently an overseas model...Phonebot took no responsibility for a product they sold, instead deflecting the issue entirely to the manufacturer.I was never informed at the time of purchase that that the watch was an overseas model and that it would affect my consumer rights, nor does that make sense to me as a customer buying from an Australian retailer.I’m now left with a $700+ smartwatch that failed during normal, advertised use, with no support from the retailer.This experience has been extremely disappointing but revealing. I now will be documenting this via social media.When you buy a premium product from a local retailer, you expect them to stand behind what they sell, especially when the product fails doing exactly what it was marketed to do.I would strongly advise anyone considering a high-value purchase from Phonebot to think carefully about what happens after the sale if something goes wrong.
Claim your business profile now and gain access to all features and respond to customer reviews.
Established in 2012, Phonebot is a market leader in sustainable technology products. We are one of the largest Australian online and offline retailer and wholesaler in our category stocking over 100 product models. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers on marketplaces, on our website and in store. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.
Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of tech heads is based in Melbourne helping customers make sustainable business choices 7 days a week
We are so confident about the quality of our products that we offer a 7 day change of mind returns on all items sold, in addition to the 6 months warranty.
All our inventory is stored and shipped from Melbourne not overseas like other sellers.
The team at Phonebot appreciates your business and expects a positive review to encourage us and others make sustainable everyday decisionsSee more
