I sent my phone for repair under warranty. I was told I'd be contacted within 24-48 hours to advise of what was going to happen. No contact was made. I have since called 3 times to chase up the status of my phone and there is an AI bot who answers their calls and there is no option to speak to a human being. Each time I was told they'd be in touch within 24-48 hours but that never happened. It's been over a month and no information whatsoever. It's a back hole - I have no phone and no info.
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Established in 2012, Phonebot is a market leader in sustainable technology products. We are one of the largest Australian online and offline retailer and wholesaler in our category stocking over 100 product models. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers on marketplaces, on our website and in store. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.
Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of tech heads is based in Melbourne helping customers make sustainable business choices 7 days a week
We are so confident about the quality of our products that we offer a 7 day change of mind returns on all items sold, in addition to the 6 months warranty.
All our inventory is stored and shipped from Melbourne not overseas like other sellers.
The team at Phonebot appreciates your business and expects a positive review to encourage us and others make sustainable everyday decisionsSee more
