phonebox.co.uk

4.2
4.2 Based on 201 reviews

PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightfor...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
EMILY
Wouldn’t recommend for the following…

Wouldn’t recommend for the following reasons : quoted £300 for “good condition” and like majority of views read my device was in really good condition odd mark here and there but always had a screen protector and case on. Yet according them it had the following wrong apparently Diagnostics: Poor Battery Health: More than 500 Cycle Charges – (674 CC) – Report available upon requestDiagnostics: Telephoto camera quality fault – Dark spots appearing on camera – Report available upon requestVisible scratches and chips around housing – Images available upon requestVisible scratches around the rear camera rings – Images available upon requestDiscolouration on back glass – Images available upon request.Battery I agree with it’s a second hand phone but the rest I don’t and no images where provided they “revised” the offer by half £150 refused they then raised it to £175 refused this also the following day received a call from a lady who was really polite but I had the same scenario as every review on here she raised it to £200 started off by saying it just missed the “good criteria” I refused the £200 which to then said it would be classed as broken criteria and the price they where offering was only for “parts” yet apparently as above all the parts and main parts apparently weren’t any good ?…said I would like the device returning she went onto say she could try add her mark on the quote and she would email me the final revised offer of £235 or details to pay for the return of my device of £10.I finally accepted the £235 because to be honest I was wary of getting my device back after reading others I’ve used another company twice Fonebox they have never knocked a penny off before and always had a good experience should of stuck to what I knew , having said that after accepting the £235 it was in my bank within a few hours but I would avoid this company and its dirty tactics !!

2
Date of experience: Dec 19, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more

  • email contact@phonebox.co.uk
  • call 03333395994
  • language https://phonebox.co.uk

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More