I sent my iPhone 15 Pro Max to this company after being quoted £510. As soon as they received it, the offer mysteriously dropped to £400. The phone was in immaculate condition apart from a small scratch on the camera frame — something Apple themselves inspected and confirmed had zero impact on the lenses, picture quality or zoom.Their second excuse was a supposed scratch on the screen. That simply wasn’t there when I sent it. The phone had a screen protector on for its entire life, and I even filmed the device before shipping it to document its condition.When I declined their revised offer, the communication stopped. I had to chase them by phone, only to hear the same canned script other customers have reported. They claim to have CCTV of the unboxing, yet I’m now fully expecting them to return the phone with a scratch that wasn’t mine — and I’ll likely be charged for the privilege.In my view, this company operates in a way that feels anything but trustworthy. I’d strongly recommend taking your business elsewhere. There are far better, more reputable options.
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more
