I initially gave this company a 2 star rating due to the experience I previously had. After having a conversation with an operations manager in phonebox on the 4th Nov. He expressed concern for the breakdown in the process after looking at my case. I have changed my rating to reflect the actions of this individual whom I dealt with in the company. I have left my initial review. ——————————This was the first time I have used a phone selling service like this so I really did not have any experience or other 3rd party companies to compare this process to. From the initial process of an over inflated price offered online by phonebox for my used phone, which was verified in showroom boxed condition, to the delayed payment and subsequent revaluation of my phone based upon faults which apparently only come to light when a professional technical phone diagnostic is performed, along with these apparent blemishes are reported on a phone which were pointed out to me on a phone which was in used as a desk ornament. The revised offer made would have been less than the online offer for my phone in poor condition. When this was rejected and I asked for my phone to be returned this was not done. I ended up in a series of conversations of Phonebox renegotiating the price instead of following their so called guidelines. This really feels like a legal scam. I would not recommend dealing with them however polite they appear to come across.
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more