Updated - satisfactory resolution. I am pleased to report that a manager (Shez) contacted me to resolve the situation. They offered to honour the quoted original price (£277) and 'take a loss' in order to avoid having an unsatisfied customer. The communication with Shez was good and I now have the full amount in my account. I was however asked to change my review to 5-stars, something I can't morally do. However, I did reaceive a 5-star resolution. Thank you. Original post (1 star) I choose Phonebox after reading the reviews on Trust Pilot and wish I didn't!Quoted £277 for a good condition iPhone 13. Could have sold on Marketplace for over £300, but I noted it said it was 'quick and easy'.Received an offer of £120 today due to the 'condition'. The phone is two years old, has always had a case and screen protector and is in perfect working condition. It has minor blemishes but is definitely a phone in 'good' condition. However, apparently, it's in 'poor' condition.Someone has been in touch with numerous increased offers but I know a bad egg when I see one, so have just asked for my phone to be returned - I've been told it will cost £10 to return it to me.Absolute joke of a company. Steer clear.
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more
