I sent my iPhone 13 Pro to Phonebox, and after they received it, the initial offer was revised due to some issues they found, including a problem with the telephoto camera, as well as scratches on the screen and housing. I had some concerns about these claims, as I had taken good care of the phone and even took detailed pictures before sending it.After discussing the matter with a representative, we reached a new agreement. Later, the owner personally contacted me to explain the situation in more detail, which showed me that they truly care about their customers.I’m updating my review to 5 stars because their customer service went above and beyond to address my concerns, and I appreciate their efforts to resolve the issue professionally.
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more
