This is a scam company. They take your phone then call to say it is broken, in my case saying there is no network or wifi connectivity which is a complete lie. Their 'solution' is to ask if they can open it up. I said worked fine before it was sent, so they've broken it and their response is "We have CCTV", like that proves anything. I asked for the CCTV and they say they can't share it due to GDPR, they just keep lying.I've asked for it back and it's now being held hostage as they will not send me an invoice for the £10 ransom fee and will not confirm in writing what the apparent fault is with the phone. Instead they send you bank details demanding a bank transfer. They're in a no win situation now, I'm going to the small claims court if the phone is returned broken, if it comes back working it proves the scam. I can prove the phone had no connectivity problems before it was sent because it was used to make phone calls then switched off until they switched it back on.
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more
