I chose this company as the majority of the reviews here were positive. The quote for my iPhone 14 Pro was fair so I chose to send the phone to them. This device has never been dropped and in a case/screen protected for the whole time I've owned it. I sent it away using their prepaid pack on Tuesday.I was pleased to get my receipt email today at 12:48 notifying me it was going to be checked over. Imagine my surprise when I got another email 3 minutes later telling me there were some problems and offering me less than half their original offer.This is ongoing now as I have rejected this pitiful offer and they have informed me they may make me another offer - I'll update here as things progress EDIT: 2nd offer came in still £200 less than first quoted so this was also rejected. Stay tunedSecond EDIT: I had an excellent call from Nicola who has met all my expectations. Their customer first approach is to be recommended. I’m changing to 5 star.
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more
