I recently sent my apple i phone 14 to Phonebox, knowing it to be in an immaculate condition, having be given a provisional offer of £300. I was extremely shocked to be sent a revised offer of £100, as Phonebox engineers stated that the phone had a lighting problem and was scratched on the screen and around the housing, something that I had never had a problem with. A phone call from Nicola came shortly after I rejected the first two offers. I asked for the phone to be returned. A video was sent, but I could not see any scratches and the lighting issue was not evident. I asked again for the phone to be returned, complete with box and cable, as I had sent these too. After rejecting the offer twice, I received a Whatsapp from Nicola, the 'Head of customer experience', as a gesture of 'good will' we re-negotiated the price and I accepted £270. I was happier with that, as I believe the phone to be worth it and know that I could have sold it privately for more.
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PhoneBox is a leading UK phone recycling company offering an easy way of selling your old phone. We have a range of services designed to make the process as simple, secure and to get you the most money in your pocket! We like to keep things as straightforward as we can, so we provide free postage on every trade. Pack up your phone and send it using our prepaid postage label (which we send to every customer because we are just that awesome), at no cost to you! We offer a 14-day price lock to give you time to relax. Once you've accepted the quote, you're locked in at that price for the next two weeks! Once we receive your device, our amazing tech team carefully inspect it to ensure it matches the description provided. After that, we process your payment quickly, on the same day! So that you can get your money straight away. Whether you're upgrading to a new phone or just cleaning out your drawers, PhoneBox is the easy way to turn your old phone into cash with our transparent, reliable and customer-friendly service 😊See more