It appears we share the common problem others faced, with a surprise import duty (Ransom) payment, and no choice but to pay it. Info about duty is BURIED in the web site, with only a very tiny link to an explanation. Good luck finding it!! Count us as unhappy. And we have no way if it was actual duty or just DHL dipping into our pocket.As for service, the Toronto staff was very helpful.They aren't the problem; it's the bigger organization.My recommendations 1 Find another company2 To Photobook: if duty has to be paid, put the notice out where it can be easily found and read.
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Photobook Canada is an online platform that allows individuals to create and customize personalized photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalized text to create unique and meaningful photo products. Photobook Canada operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.See more
