I am disgusted with this company. This is a beyond predatory and distasteful company that preys on fake deals. I have attempted to talk to Grace, who has continued to be snarky, unhelpful, and sends copy and pasted rude messages back to me. She has been no help at all. I am so disgusted that I spend HOURS creating a photobook for my family only to be absolutely preyed on through shipping. I am a mom with not much money. I saw the promotion with $5 photobooks and ordered them for my entire family. I knew there would be a shipping cost, but I believed as I would order them all together it wouldn't be much. like ANY OTHER COMPANY which combines shipping. Once I ordered all of my photobook vouchers, I discovered shipping would be $120. I asked Grace how it is possible for shipping to be so expensive for something being delivered to Canada, in which she LIED and was rude where she told me that I was getting a deal and should be grateful and told me how the books were at a low cost. NOT WHAT I WAS ASKING. I DO NOT have the money for this. Since I already spent $60 on books, I had to use it. So i paid the shipping. GRACE FAILED TO MENTION that although your company is PHOTOBOOK CANADA, it is imported. I just got an email saying I am being charged $40 for import fees and duties. I BOUGHT THIS THINKING IT WAS FROM CANADA. I am beyond livid. I cannot afford this. I have NEVER dealt with a company who is so morally wrong, rude, and horrible. Disgusting. I have talked with Grace for a few weeks now and she continues to be rude. "100% quality guarantee" does not apply to your customer service. Thank you for preying on a young mother with no money.
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Photobook Canada is an online platform that allows individuals to create and customize personalized photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalized text to create unique and meaningful photo products. Photobook Canada operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.See more
