I was absolutely furious with this company at first and felt like I'd been scammed.I live in the UK and my parents-in-law live in Canada. They hadn't seen their grandkids in almost two years thanks to Covid and I wanted to make a special photobook for them. I figured it would make sense to use a Canadian company to create the book as it would get to them quicker, help a local business and be more straightforward. So, I discovered Photobook Canada online. However, I later discovered Photobook 'Canada' is just one of many web addresses - addresses that the company have obviously bought up to give the impression they have bases all over the world, but which in fact, act for a single factory based in Malaysia.I placed my order almost a month before I wrote my original review. The book still hadn't arrived and I was wishing I'd just had it printed in the UK and then simply posted it to Canada myself. It would've been far quicker and more straight forward.I was especially angry when, on top of this frustration I received a 24 dollar import tax and clearance fee.However, since that initial review my mother-in-law has received her book, which she is incredibly happy with and which has been made to a very high standard. Furthermore, the customer service response from Photobook.com has been really good too, so I have given them a couple more stars. I'm still not happy about the transparency of all those web addresses and the fact that books are not being made in the countries they suggest they are, but the quality of the book and the fast and helpful response by the customer service team have definitely made me feel better about the experience.
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Photobook Canada is an online platform that allows individuals to create and customize personalized photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalized text to create unique and meaningful photo products. Photobook Canada operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.See more
