I was having problems after I generated a fix and added the layer to my photo & flattened the photo. I can't save it because of an error. I talked to an agent yesterday, and he said I needed to update my monthly plan to fix the issue. So, I agreed and updated my plan. I'm still having the same issues, and I'm fed up. I'm wasting credits after I kept generating the same fix over and over, and each time I tried to save the photo, I get and error saying 'some think when went wrong’ and Photoshop froze and stopped working. I then have to go to my Taskbar and find Photoshop and 'click' on 'End' to unfreeze Photoshop. After numerous attempts to fix the issue, I contacted Photoshop through their website on Adobe Creative Cloud. When I connected to their 'Bot', I stated the reason for my contact and asked for help. The 'Bot' asked me to sign into my account, I stated I was signed. The 'Bot' said I wasn't and that I didn't have an account. I kept asking to CHAT with an agent, the 'Bot' kept telling me I had to sign in first. I gave up and phoned Adobe Photoshop and got an agent that I could hardly understand. I explained what was going on and he replied 'this can't happen' and asked to connect to my PC. He said I couldn't connect to the 'Bot' if I didn't have an account. He connected and found out I was signed into my Photoshop any then tried doing the same procedure and ended up with the 'Bot' again saying I wasn't signed in. He put me on hold and then reconnected and said the problem was with Photoshop as their service had me listed with 2 different profiles'. I asked him to delete one of the profiles and he said Photoshop would not allow that. Then he wanted to start changing thing on my Windows 11 Pro and I told him no and disconnected. I then contact another agent and he convinced me to try another a later version of Photoshop. I did that and the results were the same with the same error message. So I removed the later version and re-installed the version I have become familiar with during the last year. I want this fixed and the credits I've wasted trying to save my photo since buying the new plan replaced. also want the extra profile removed, as it's causing problems. Adobe does not care about customer service, when you contact them, their answer is always that it's your PC. All Adobe cares about is that you pay your monthly Subscription Fee. After all the incorrect information from their agents I used a different Photo program to fix the Photo and it worked and saved with out a problem. I would strongly suggest any one (especially older seniors) looking for a good Photo program stay away from Adobe Photoshop. Try Luminar Neo or other such products.
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