I HAVE JUST BEEN HUNG UP BY TOYAH A CUSTOMER SERVICE REP , GREAT CUSTOMER EXPERIENCE. MY HUSBAND IS DEAF AND THEY SAID HE HAD SUBCRIBED OVER THE NET SO I RANG TO TELL THEM HE IS AND WANTS TO CANCEL AS THEY ARE SENDING OUT MORE ...... SHE SAID BECAUSE SECURITY, I CANT TALK ON HIS BEHALF I EXPLAINED 3 TIMES HE WAS DEAF SO SHE SAID .. SHE WILL SEND OUT AND EMAIL WHICH WAS ALSO SAID TO ME BY AND OTHER OPERATOR 3 DAYS AGO SHE SAID I ARGUED i DID NOT . AND I HOPE THE CALLS ARE TAPED BECAUSE I WANTED TO DO WAS WAS TRY AND SORT IT OUT ... TERRIBLE CUSTOMER SERVICE AND HANGING UP IS NO EXCUSE
Update..... after reading you poor excuse for your customer service and quoting UK regulations then why have i just received and email cancelling the subscription without talking to my 75 old husband . So much for being qouted Data Protection. I see you took the money out the bank to make sure you get your £200 even though have waited days for a reply . Wonderful! SMH
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