Picodiy's work inspired me to try out making figurines myself. So I decided to buy the starter kit, amongst other stuff (Gadgets, molds and clays). Their customer service is at its peak. It was amazing. I was able to add something to my already registered order and recieved a free shipping coupon so that I could order the additional things without having to pay shipping (as it would be added to my previous order) They have fulfilled all of my demands regarding shipment and have replied quickly every time I had questions. I will definitely buy more from their shop in the future! Thank you so much team picodiy!
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Mistakes happen. Everyone understands that.
Maybe you ordered a mold in the wrong size, or there was a delay in fulfilling your order due to our scheduling, or we accidentally sent your product to the wrong address because of incorrect information. Additionally, there may be some issues that aren't necessarily mistakes, such as parts falling off your clay figurine or damage during shipping, or you simply not liking our product.
If you encounter any of these situations, please let us know. YOU DON’T NEED TO RETURN THE PRODUCT FOR US TO FIX IT! We're committed to providing the best service and products, and we'll do our best to meet your needs whether you need a replacement or refund. That's our no-return guarantee.
Our brand is PicoDIY, and in addition to accepting clay figurine commissions, we also sell tools and materials related to crafting. We strive to provide the best service and products to bring you the most enjoyment in the creative process. We've been in business for 5 years, and we trust you to trust us as well. We believe you'll love our studio and our products!See more