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Mistakes happen. Everyone understands that.
Maybe you ordered a mold in the wrong size, or there was a delay in fulfilling your order due to our scheduling, or we accidentally sent your product to the wrong address because of incorrect information. Additionally, there may be some issues that aren't necessarily mistakes, such as parts falling off your clay figurine or damage during shipping, or you simply not liking our product.
If you encounter any of these situations, please let us know. YOU DON’T NEED TO RETURN THE PRODUCT FOR US TO FIX IT! We're committed to providing the best service and products, and we'll do our best to meet your needs whether you need a replacement or refund. That's our no-return guarantee.
Our brand is PicoDIY, and in addition to accepting clay figurine commissions, we also sell tools and materials related to crafting. We strive to provide the best service and products to bring you the most enjoyment in the creative process. We've been in business for 5 years, and we trust you to trust us as well. We believe you'll love our studio and our products!See more
