The experience with the app is so-so, my experience with the customer service is excellent! The app did not work on my mobile (iOS Version) so I used it on my macbook. I could not upload product pictures due to geolocation error so I contacted the customer service. Terry was very helpful and the issue was resolved immediately. This was a positive surprise! However for a one-time service I find it easier the oldfashioned way (to hand in the receipt with your bank details at the airport) but that's a question of taste...
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A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.
