The customer service replied my questions quite fast. And the refund request is approved very fast too.The best part is that the tax refund application can be done easily online with simple steps and no need to do it at the airport counter.Believe this should be the way forward for all tax refunds in all shops across all countries, instead of the current manual forms. This can really save lots of manpower resources and logistics, making it very efficient. Not to mention the customer experience of not having to be stressed at tax refund counter in airport and have to rush to board the plane. Great app and initiative to be adopted!
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A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.
