Overall experience was very good, a big thank you to Maggie who helped me complete everything with some great guidance and patience also. The website it self isn't that great as it's difficult to complete the step and thats why I had to contact Maggie in the first place. It would also be good to know if I needed to upload all pictures in the receipt right away as there was a lot of back and forth.
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A fully digitized end-to-end product where merchants can facilitate, and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.