I owned a pair of sandals from Pikolino where all of a sudden the outer soles were sticky to the touch and fractured off in pieces as I walked in them. They were past the warranty but I thought Pikolino would still stand by their product and make it right since I spent $102 on these shoes -- for sure they aren't supposed to have the outer soles crack off! I was given lip service only -- told it's past the warranty so there's nothing we can do. I asked if a manager would call me and the customer service representative said he would escalate it to that level -- for a manager to call. He encouraged me to send my photos and receipt to their customer service. Then when I did responded back right away, "Sorry past warranty!" And I have to say, it was really disappointing to see "Made in China" on such expensive shoes. I will not buy this brand anymore and I will tell people about my experience. All they had to do was make it right! But they chose not to.
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